How much does delivery cost?
We offer free delivery on all orders over $100*. If below this amount we charge $8.50 for deliveries to the North Island and $13.95 for anywhere on the South Island. Rural areas will incur an extra $7.00 on top of these freight charges.
The delivery charge for the chosen delivery address is clearly shown for you on the checkout page.
We can also offer some additional urgent delivery options but these are quoted on a case by case basis so please contact us if require something on non-standard delivery.
*Some rural charges may apply
How long will my delivery take?
Any North Island deliveries are usually a next day service with some areas a 2 day service.
The South Island is a 2-3 day service.
What is the cutoff time to get an order processed and dispatched the same day?
Orders placed before 2:30pm will be dispatched that day. Orders after this time will be dispatched the following day.
How is my order delivered?
We use a few national courier agents to deliver our products, the exact courier used will vary depending on location, product and size of the order. We would be happy to advise which agent is delivering your order and provide any relevant tracking details if required.
Where do you deliver to?
We deliver to any physical address within New Zealand. Unfortunately we cannot ship to any PO addresses and we do not offer any kind of international shipping.
I need my shipment urgently do you have other delivery options?
We can offer urgent shipping within the Auckland area and this is done on a case by case basis so please contact us to request a quote.
What if there is an issue with my delivery?
If you haven’t received your order within the delivery times stated above please contact us and we will investigate with our carrier for you.
If you have received your order but the goods are damaged, faulty or incorrect please contact us right away and we will arrange replacement goods to be sent out and collect the damaged or incorrect products from you.